MTM Customer Feedback
Customer comments of our recent works
Good afternoon Helen,
Please pass on our thanks to [your] men for their efforts in getting the job done before Storm Ciaran hit us on Thursday. It certainly was a bad week for rain, which naturally leads to mud!!
Hi Tony and Jack,
Thank you for your email below and all your help from my first call. Your communication and service has been excellent and we are very pleased that having lost the previous provider that we were lucky enough to find you.
Thank you again.
Just to say fantastic service from MTM start to end.
From initial phone call Tony and Neil turned up within a few days to provide an initial survey.
The work was booked in and the guys on site, John and Jordan did a great job, really hard workers and very knowledgeable and friendly, did a great job and left everything looking good, impressive considering all the upheaval!
Recommend MTM based on this experience.
Good morning, Tony.
Just to let you know that your guys have finished installing the sewage plant and have now left the site.
Can I say how helpful and polite they have been, you have a great team in your workforce, I would be pleased to recommend your company to anyone.
John was especially helpful; he did say that he would take some photos of the installation that we can send on to our builder for them to comply with the Building inspector. I would be grateful if you could forward them to me.
Thank you again.
With best wishes and kind regards.
Many thanks for sending the electrician to the site this am.
Just want to say also what a pleasure it was to have John and his wife on the team; they are a real asset to your company. Lovely people and they worked so hard.
Karen and I would like to thank you and all the team at MTM for installing the Sewage Treatment Plant at our property this week the work was carried out in a very friendly and professional manor. We would like to give special thanks to John and Tiana who worked tirelessly on the project and both could not have been more friendly and informative in letting us know exactly what was going on during the installation and the way they cleared up and left our property was amazing.
We will both have no hesitation on recommending your Company to others in the future.
Rob and Karen.
We were very pleased with the work done by John and Tiana. Very conscientious and pleasant to deal with.
We were very pleased with the way the work was carried out. Installation was very efficient and was cleared up very well – far better than we had expected. The team were easy to deal with as well.
Thank you, the guys have done a fantastic job.
Thank you Tony – it all looks good to me.
You and your company have been exceptional under the circumstances.
Many thanks and kind regards
We were delighted with the service we received from MTM: an immediate response to our initial enquiry; the work completed very quickly; thoughtful and considerate service from Jordan and John. Thanks to the whole team. Thoroughly recommended.
Keith and Chris
Please pass on my thanks to Tony and the rest of the team for quick, efficient work. Excellent!
Many thanks for the great work carried out recently to replace our septic tank with a new treatment plant and drainage field. Great work by Jordan, John, Neil and of course yourself.
From the initial review on site through to completion, the whole experience was a pleasure with challenges arising along the way being tackled professionally.
Special tanks for taking as much care as possible in our garden.
All the best
Alec and Leah
Your guys did a super job and we are particularly grateful for the landscaping at the end.
Doug and Susan Miles
I have just called [the client] on this one to confirm all works are complete, and he advised the team you sent were brilliant and asked me to pass on his thanks, so thought I would let you know.
Jack has just confirmed that the system is now working as it should.
Thank the team for doing an excellent job.
Thank you very much for work you have done for my mum. You would not know you have put a new septic tank in. Everyone said how clean and tidy the men were when doing the work. Mum very very pleased and we would recommend you to everyone thank you.
We have used Tony and MTM Civils for several installations of several sewage treatment plants across properties we manage. They have been put in to update historic systems and in some cases were fairly large servicing several properties, both commercial and residential. They have always provided a high standard of service and most importantly are always a phone call away to run through any questions and queries we may have.
Strutt and Parker
The service you have provided has been outstanding.
I believe we have been fortunate to have our work carried out by MTM. We had Neil and John attend, they were knowledgeable, considerate and professional. Neil called a few days ahead of the work starting, this enabled me to discuss and get a better understanding of what would be happening. During the work, if any issues arose they took time to explain and offer solutions. I would, without hesitation, recommend MTM.
We would like to thank and commend MTM for the work they carried out at our property recently. The team completed the project efficiently and with great attention to detail, keeping us well informed throughout the process in a professional and friendly manner.
We are happy to recommend MTM to anyone considering using their services.
Neil and his colleague were brilliant, super professional and helpful and we are very grateful to them for getting the job done before we moved into the house.
I was impressed with the speed, efficiency and in particular the care with which your men carried out this undertaking and would recommend MTM to anybody. I look forward to hearing from you.
Thank you Tony
Jordan and John were great by the way. Very flexible and accommodating.
We will be happy to leave feedback. Both John and Jordan were friendly and hard working, and happy to accommodate any small requests regarding the works. Thank you too, for your professionalism and knowledge regarding what needed to be done.
Andrian and Joanne
I just wanted to say what a great job you guys did with my recent installation.
From the moment they arrived, I knew everything was going to be okay. They were very approachable and nothing seemed like a problem for them.
Just want to thank the MTM team for the project the delivered for us; the project was planned and organised really well and ran very smoothly, the communication from MTM was great meaning we knew what was happening and when; and the team onsite were fantastic – the response to every question and every ask was immediately “yes, can do”; we would highly recommend MTM to anyone.
John and Jordan have just left, having completed the job very efficiently. We were both really impressed by their hard work and professionalism. Please could you pass that onto them.
We would definitely like to arrange for it to be serviced on an annual basis.
Thank you very much for providing such a good service. We have very much appreciated your help.
Jane and Jon
Just a short note to give you some feedback after today’s service visit by Jack: he has a very pleasant manner, and was very polite; and he was enthusiastic about his work and about working for MTM – a good representative of your company. He very quickly got to grips with our STP system and was thorough in his work. It was very pleasing to meet someone so obviously determined to do a good job.
MTM’s response to our problem was fast, friendly and cost-effective. Tony was a pleasure to deal with and we look forward to MTM carrying out our servicing requirements in the future – we would not hesitate to recommend them to anyone.
Doug & Shirin
Dear Tony and all at MTM
Thank you so much for the way you dealt with our sewage system problem, by fitting in the Ensign Domestic Sewage Treatment Plant and replacing the old sewage system we had installed 27 years ago. We couldn’t congratulate Jordan and John enough for their excellent work and knowledge regarding this system.
Never once did we hear the words “Oh well that will do” neither of them were happy unless it was perfect for the job it was intended for. Everything ran like clockwork even when things started to go against them, with the extremely hard rock they had to dig out to install the system, and the rain which turned everything into a quagmire due to the heavy clay soil, but they both soldiered on, each with a smile and left the place as tidy as possible.
John and Christine Ford
Thank you for the excellent service, especially from Jordan and John.
Many thanks, we are very happy with the work carried out.
Gary and Lorraine
Thanks for a great job. The team were very hardworking and have done a great job, I would certainly recommend you to others.
Thank you Helen for the PDF.
We would just like to say a big thank you to Jordan and John for the care taken in their work. Two very nice knowledgeable chaps. It was a pleasure to meet them.
Many thanks for your assistance
Barbara & Brian Kingsland
For the past 8 years MTM has serviced my septic tank, they have done a fantastic job and their level of service is superb. If I have a question or query, a phone call or email and I have an immediate reply. I can thoroughly recommend Tony and his team at MTM, great customer service and always helpful.
Please pass on my best wishes and thanks to Tony who has been fantastic in looking after the septic tank. I have left your details with the new owners and given them the service log book – I do hope that they continue to use MTM as your level of service is excellent.
We would also like to thank Tony for sending an engineer so promptly to sort out the pump problem. He was indeed a very pleasant and helpful man, as well as being very competent and professional.
Marie and Peter South
Dear Tony and Helen,
Jordan and John worked hard over the time they were here and have, as far as I can see, done a very good job. They also made a big effort to clear up afterwards which was much appreciated. Please pass on my thanks to them both.
We were very impressed with the way the team worked. They arrived on time, worked really efficiently and did a great job of putting everything back and clearing up afterwards. They were pleasant and helpful and made what could have been a really intrusive job relatively painless. The weather was on our side too which was helpful. We’ll be trouble-free from now on!
Many thanks again.
Just to let you know that the installation is now complete and we are now connected. I am told it will be a few days before everything starts to kick in as the unit fills up!
Jordan and John, from start to finish, were superb. They approached and solved every problem and left the site in immaculate condition. They also put up with my constant questions and put my mind to rest when needed. I would be very comfortable recommending others to use the Marsh/MTM Sewage Treatment Plant option.
Just a quick note to say how pleased we were with the work carried out by your company, MTM Civils Ltd. The work was carried out in horrendous weather but both [of your workmen] stayed happy and cheerful throughout!
I would gladly recommend you to anyone seeking to have a treatment plant installed.
Mike and Helen Phillips
We had a 15-year-old tri cell treatment plant that had been put in badly and was taking rainwater from the house!!’ Needless to say, it broke down. I called MTM having looked online, Tony came out the same day to look at the site, he recommended a Marsh 8.
I then googled the Marsh Tri Cell and the reviews were good so I continued with Tony. 3 weeks later a team of two Jordan and John, turned up to take the old one out and replace with new equipment. They were brilliant, they were totally calm and sorted problems as they went, they were working at 8pm to make sure we were connected the same day. They worked hard and well, Jordan [was] great at problem solving and prepared to listen to our ideas, John was a really good digger driver and had a good knowledge of garden plants so was sensitive. They levelled everything off and tidied before leaving. Would thoroughly recommend this team. Tony was always at the end of a phone should I have had any questions.
I am really pleased with the work that MTM has done here. They have really gone the extra mile to make sure that the garden was ready for us to topsoil and re-seed and I am really grateful for that. I was more than happy to sign off on the job.
Thanks for your message !
You obviously know, but Neil and his team were splendid and it was quite a privilege to meet them.
We were certainly very worried on Tuesday !
However, you may be interested to learn that both Philip and I were pointed in our respective Bible readings to be reminded that we should call on the Lord, and wait on Him and that he would “go before us” !
Well, He certainly did ! The culvert was unearthed ! A great result !
Best Wishes, Carl
Thank you Tony. The firm did an excellent job – very pleasant workers and they cleaned up well afterwards. I am sorry the inspector proved so difficult – these assessments tend to be box ticking exercises and don’t allow for variations however good. We appreciate that this has cost you extra. Carl is going to pay his remaining 45% + plus the whole amount of the extra and I will give him my share of that. I only have telephone banking and doing a BACS that way is complicated!
Many thanks again
Feedback. Septic tank installation.
We have been really impressed by the whole process, from initial visit and estimate to installation which has just been completed. Having taken on a primitive and ecologically unfriendly system which has been in use for some 200 years, we spent a lot of time looking at the options. They were all huge undertakings, and unaffordable. It wasn’t until Tony from MTM took a look, raised his eyebrows at the quotes we had and suggested that a simple septic tank would do the job perfectly well that we realised that we didn’t actually need a full-blown home sewage treatment system with expensive pumps and filtration systems. We had constant updates, despite the CV19 outbreak, and the tank was sunk this week. The friendly and helpful crew did a brilliant job, and the flexibility was impressive. The tank shape was changed to allow for a smaller digger to get through our gates, which also saved the roots of a couple of fruit trees which we would have been sorry to lose. Not only that, while they were waiting for the ballast to arrive on the second day, I joked about using their digger to clear a bed for vegetables – which they promptly did. Brilliant! Top-notch service from beginning to end. We would recommend anyone considering a new system to call MTM – we are very, very, pleased. Thank you!
My wife and I feel we must write a letter of thanks for the work you have completed for us this week. Your crew arrived Monday morning if this week with a digger and dumper being delivered earlier, so they began work immediately.
By Monday evening they had all but completed the job, with just a few final touches and the soakaway to complete. Before lunch on Tuesday they were finished and ready to head back home. We are seriously impressed and grateful the job was completed without a hitch. Thank you.
We are very pleased with you and your team. A job well done and to programme.
All of Neils team were pleasant and efficient throughout and overcame one or two challenges with little fuss.
I will check the filter in six months as you request. In the meantime, yes please carry out the maintenance as you describe and provide us with a date when we need our first maintenance visit.
Andrew and Alison Hanbury
Just wanted to say a massive thank you for the efforts over the past week or so. The guys were so polite, conscientious and genuinely cared about doing a good job. So all in all, a great job!! You have a good team!! Hope there is opportunity to do more work with you in the future!!
We’d like to thank you and your team for doing such a quick and efficient job and for leaving our garden so tidily.
We will not hesitate to recommend you to local friends.
We would like to book in for the annual service.
Once again, many thanks,
Iona and Philip Wigg
Dear Tony, We are very happy with the work carried out. Thank you very much.
Dear Tony, Helen and everyone who has been involved in doing the biodigester and soakaway work at our property. We would like to say thank you for all your hard work.
Thanks. I just wanted to make sure Neil had not forgotten to notify the owners (not that I thought that was likely … he and Trevor were very conscientious, and they worked non-stop and with a smile despite foul weather every day). 11 stars out of 10 for them!
Thank you for your e-mails, re care of the unit, confirming free servicing in 2020 and the invoice.
It has all ended well …. Felt very sorry for Trevor and Neil hanging about
but they were really nice, helpful chaps and we are pleased with the work they did.
Your team have completed a very neat job – thank you.
We’re very pleased with the work done. I’m so pleased we went with your company. You all went the extra mile which we really appreciated. Especially in such horrendous weather conditions. We won’t hesitate to recommend you to friends and family. Best wishes for the holiday season.
I would just like to pass on my thanks to Jason and his team member (I’m sorry but I didn’t catch his name) who were both so professional that they were a credit to your business.
May I say what lovely men they were; so easy to have around. Such hard workers and so nice with it. Great attention to detail – super job. Also a huge thank you for fixing the wall.
Very best wishes
I wanted to say how much we appreciated the hard work and professionalism of your guys Jason and Brandon. They were courteous, humorous, efficient and reliable. They also did an excellent job of tidying up when the work was completed.
MTM Civils and Environmentals have just installed a 25PE Marsh Ensign Sewage Treatment Plant situated within the curtilage of our property but which also serves 5 other neighbouring cottages. This system replaces an old septic tank and soakaway which was no longer working efficiently. Although the new system has only been in operation for over a week, it seems to be working well and the whole installation process was completed in a highly professional manner.
Would we recommend MTM to others? Undoubtedly.
Thanks, we are really pleased with the work overall and found Jason and Scot to be highly skilled and friendly. … In the meantime we are happy to go onto the service schedule and once again reiterate how pleased we are with the finished work that you and the team have done.
A quick note to thank you and your team for a good job. Scott and Jason worked quickly, efficiently and made a lot of effort to minimise disruption and put everything back in good order. Please do mention to them how pleased I am with their work.
Good morning Tony,
I have to thank you and Wayne for making such a good job of the drains. I couldn’t have done without your help your help filling in the forms for Southern Water. Everything was carried out professionally and caused as little stress as possible under the circumstances. I would have no hesitation recommending MTM to anyone else.
Replacement Septic Tank Soakaway
We would like to take this opportunity of thanking Scott and Jason for their very hard work and efficiency. Their cheerfulness and attention to detail has really impressed us.
We thank you too for your very prompt response to our initial enquiry and for keeping us informed of developments.
All done. Everywhere looks as good as it could do, given the wet conditions, and the guys were very helpful.
Many thanks for your help and, no doubt, we will speak again in a year’s time.
It’s been nice dealing with someone who knows what they are doing and as helpful as you’ve been. I’m sure this won’t be the last time I contact you, hopefully our next venture will be in the near future.
Just a quick email to say many thanks for the superb installation at Upper Buncton. The guys were very professional, courteous and helpful. They left site as though they had never been there and used a redundant man hole cover to repair a broken one over the culvert, which was not part of their original spec.
The whole area looks so much smarter and it is a relief to know that we now have a functioning system.
Please set up a diary date for the maintenance.
Thank you for the professional installation service, helpful advice and explanations throughout the process at a competitive price. The team were a pleasure to have on site with a great mix of knowledge and skills. I will have no hesitation in recommending you to others.
All the best and see you this time next year for the annual service.
I would just like to say that your company has achieved a fine and efficient accomplishment. I was kept informed by my daughter on proceedings and apart from a hiccup when the Honeywagon couldn’t get down the drive to empty the tank on Wednesday due to an overhanging branch and tense negotiations to get them to come back, all went swimmingly.
Everything and everyone turned up as and when they should. Everywhere has been left neat and tidy and I was informed that the gentlemen carrying out the work were very pleasant and hard working. Thank you.
I look forward to receiving the details regarding the annual service.