MTM Customer Feedback

Customer comments of our recent works

Dear Tony

Just to let you know that the installation is now complete and we are now connected. I am told it will be a few days before everything starts to kick in as the unit fills up!

Jordan and John, from start to finish, were superb. They approached and solved every problem and left the site in immaculate condition. They also put up with my constant questions and put my mind to rest when needed. I would be very comfortable recommending others to use the Marsh/MTM Sewage Treatment Plant option.

Mr Andrew Weiss, Chobham, Surrey 15th October 2020

Install Sewage Treatment Plant

Hi Tony


Just a quick note to say how pleased we were with the work carried out by your company, MTM Civils Ltd. The work was carried out in horrendous weather but both [of your workmen] stayed happy and cheerful throughout!

I would gladly recommend you to anyone seeking to have a treatment plant installed.


Mike and Helen Phillips

Mike and Helen Phillips, Northiam, East Sussex 6th October 2020

Install Sewage Treatment Plant

We had a 15-year-old tri cell treatment plant that had been put in badly and was taking rainwater from the house!!’ Needless to say, it broke down. I called MTM having looked online, Tony came out the same day to look at the site, he recommended a Marsh 8.

I then googled the Marsh Tri Cell and the reviews were good so I continued with Tony. 3 weeks later a team of two Jordan and John, turned up to take the old one out and replace with new equipment. They were brilliant, they were totally calm and sorted problems as they went, they were working at 8pm to make sure we were connected the same day. They worked hard and well, Jordan [was] great at problem solving and prepared to listen to our ideas, John was a really good digger driver and had a good knowledge of garden plants so was sensitive. They levelled everything off and tidied before leaving. Would thoroughly recommend this team. Tony was always at the end of a phone should I have had any questions. 

Mr and Mrs Warner, Biddenden, Kent 17th September 2020

Install Sewage Treatment Plant

Hi Tony,

I am really pleased with the work that MTM has done here.  They have really gone the extra mile to make sure that the garden was ready for us to topsoil and re-seed and I am really grateful for that.  I was more than happy to sign off on the job.


Cheers, Mark

Mark Mueller, Reading, Berkshire 28th August 2020

Install Sewage Treatment Plant

Dear Tony,

Thanks for your message !

You obviously know, but Neil and his team were splendid and it was quite a privilege to meet them.

We were certainly very worried on Tuesday !

However, you may be interested to learn that both Philip and I were pointed in our respective Bible readings to be reminded that we should call on the Lord, and wait on Him and that he would “go before us” !

Well, He certainly did !   The culvert was unearthed !  A great result !

Best Wishes, Carl

Carl Johnston, Shaftesbury, Dorset 11th July 2020

Replace Septic Tank with Sewage Treatment Plant

Thank you Tony. The firm did an excellent job – very pleasant workers and they cleaned up well afterwards. I am sorry the inspector proved so difficult – these assessments tend to be box ticking exercises and don’t allow for variations however good. We appreciate that this has cost you extra. Carl is going to pay his remaining 45% + plus the whole amount of the extra and I will give him my share of that. I only have telephone banking and doing a BACS that way is complicated!
Many thanks again

Philip Smith, Shaftesbury, Dorset 10th July 2020

Additional Works Soakaway

Feedback. Septic tank installation.

We have been really impressed by the whole process, from initial visit and estimate to installation which has just been completed. Having taken on a primitive and ecologically unfriendly system which has been in use for some 200 years, we spent a lot of time looking at the options. They were all huge undertakings, and unaffordable. It wasn’t until Tony from MTM took a look, raised his eyebrows at the quotes we had and suggested that a simple septic tank would do the job perfectly well that we realised that we didn’t actually need a full-blown home sewage treatment system with expensive pumps and filtration systems. We had constant updates, despite the CV19 outbreak, and the tank was sunk this week. The friendly and helpful crew did a brilliant job, and the flexibility was impressive. The tank shape was changed to allow for a smaller digger to get through our gates, which also saved the roots of a couple of fruit trees which we would have been sorry to lose. Not only that, while they were waiting for the ballast to arrive on the second day, I joked about using their digger to clear a bed for vegetables – which they promptly did. Brilliant! Top-notch service from beginning to end. We would recommend anyone considering a new system to call MTM – we are very, very, pleased. Thank you!

Kind regards,

Crispin Whiting

Crispin Whiting, Hernhill near Faversham, Kent 19th June 2020

Septic Tank Installation


My wife and I feel we must write a letter of thanks for the work you have completed for us this week.  Your crew arrived Monday morning if this week with a digger and dumper being delivered earlier, so they began work immediately.

By Monday evening they had all but completed the job, with just a few final touches and the soakaway to complete. Before lunch on Tuesday they were finished and ready to head back home.  We are seriously impressed and grateful the job was completed without a hitch.  Thank you.

Kind regards,

Jerry Salaman

Jerry Salaman, Speldhurst, Near Tunbridge Wells, Kent 5th June 2020

Install new Drainage System


We are very pleased with you and your team. A job well done and to programme.

All of Neils team were pleasant and efficient throughout and overcame one or two challenges with little fuss.

I will check the filter in six months as you request. In the meantime, yes please carry out the maintenance as you describe and provide us with a date when we need our first maintenance visit.

Thanks again.

Kind Regards

Andrew and Alison Hanbury

Andrew and Alison Hanbury, Hindhead, Surrey 28th May 2020

Install Replacement Sewage Treatment Plant

Hi Tony,

Just wanted to say a massive thank you for the efforts over the past week or so. The guys were so polite, conscientious and genuinely cared about doing a good job. So all in all, a great job!! You have a good team!! Hope there is opportunity to do more work with you in the future!!

Cheers G.

Gary Adams, Buckinghamshire 2nd May 2020

Install new Sewage Treatment Plant to replace Cess Pool

Dear Tony,

We’d like to thank you and your team for doing such a quick and efficient job and for leaving our garden so tidily.

We will not hesitate to recommend you to local friends.

We would like to book in for the annual service.

Once again, many thanks,

Iona and Philip Wigg

Ioana and Philip Wigg, Pewsey, Wiltshire 17th March 2020

Install new Sewage Treatment Plant and Soakaway to Replace old Septic Tank System

Dear Tony, We are very happy with the work carried out. Thank you very much.

Mrs Jan Bridger, Tenterden Kent 7th November 2019

Replace Septic Tank with Sewage Treatment Plant

Dear Tony, Helen and everyone who has been involved in doing the biodigester and soakaway work at our property. We would like to say thank you for all your hard work.

Mr and Mrs Kay, Hertfordshire 1st October 2019

Sewage Treatment Plant Installation

Thanks. I just wanted to make sure Neil had not forgotten to notify the owners (not that I thought that was likely … he and Trevor were very conscientious, and they worked non-stop and with a smile despite foul weather every day). 11 stars out of 10 for them!

John, Sherborne, Dorset 1st October 2019

Replaced Old Septic Tank with Sewage Treatment Plant to Meet 2020 Regulations

Thank you for your e-mails, re care of the unit, confirming free servicing in 2020 and the invoice.
It has all ended well …. Felt very sorry for Trevor and Neil hanging about
but they were really nice, helpful chaps and we are pleased with the work they did.

John, Colgate, West Sussex 19th September 2019

Replace Septic Tank with Sewage Treatment Plant

Your team have completed a very neat job – thank you.

David, Crewkerne, Dorset 28th July 2019

Sewage Treatment Plant


We’re very pleased with the work done. I’m so pleased we went with your company. You all went the extra mile which we really appreciated. Especially in such horrendous weather conditions. We won’t hesitate to recommend you to friends and family. Best wishes for the holiday season.

Jacqui & Alan, Frome, Somerset, 19th December 2018


I would just like to pass on my thanks to Jason and his team member (I’m sorry but I didn’t catch his name) who were both so professional that they were a credit to your business.

Claire, Edenbridge, Kent, 5th December 2018


May I say what lovely men they were; so easy to have around. Such hard workers and so nice with it. Great attention to detail – super job. Also a huge thank you for fixing the wall.

Very best wishes

Hannah, Matfield, Kent, 1st October 2018

Dear Tony,

I wanted to say how much we appreciated the hard work and professionalism of your guys Jason and Brandon. They were courteous, humorous, efficient and reliable. They also did an excellent job of tidying up when the work was completed.

Simon Pike, Hoarwithy, Herefordshire, 2nd June 2015

MTM Civils and Environmentals have just installed a 25PE Marsh Ensign Sewage Treatment Plant situated within the curtilage of our property but which also serves 5 other neighbouring cottages. This system replaces an old septic tank and soakaway which was no longer working efficiently. Although the new system has only been in operation for over a week, it seems to be working well and the whole installation process was completed in a highly professional manner.

Would we recommend MTM to others? Undoubtedly.

Nigel Clements, Templecombe, Somerset, 4th August 2014

Hi Tony,

Thanks, we are really pleased with the work overall and found Jason and Scot to be highly skilled and friendly. … In the meantime we are happy to go onto the service schedule and once again reiterate how pleased we are with the finished work that you and the team have done.

Jim and Kate, Bath, Somerset, 31st July 2014

Hi Tony,

A quick note to thank you and your team for a good job. Scott and Jason worked quickly, efficiently and made a lot of effort to minimise disruption and put everything back in good order. Please do mention to them how pleased I am with their work.

Tim Huntington and Associates Ltd, Portmore, Nr. Lymington, Hampshire, 7th July 2014

Good morning Tony,

I have to thank you and Wayne for making such a good job of the drains. I couldn’t have done without your help your help filling in the forms for Southern Water. Everything was carried out professionally and caused as little stress as possible under the circumstances. I would have no hesitation recommending MTM to anyone else.

Carol, Copthorne, West Sussex, 7th July 2014

Dear Tony,

Replacement Septic Tank Soakaway

We would like to take this opportunity of thanking Scott and Jason for their very hard work and efficiency. Their cheerfulness and attention to detail has really impressed us.
We thank you too for your very prompt response to our initial enquiry and for keeping us informed of developments.

Ian Baron, Sittingbourne, Kent, 8th November 2013


All done. Everywhere looks as good as it could do, given the wet conditions, and the guys were very helpful.

Many thanks for your help and, no doubt, we will speak again in a year’s time.

Sue, Potters Bar, Herts, 31st October 2013

Thanks Tony,

It’s been nice dealing with someone who knows what they are doing and as helpful as you’ve been. I’m sure this won’t be the last time I contact you, hopefully our next venture will be in the near future.

Gaynor, Aylesford, Kent, 25th September 2013

Hi Tony,

Just a quick email to say many thanks for the superb installation at Upper Buncton. The guys were very professional, courteous and helpful. They left site as though they had never been there and used a redundant man hole cover to repair a broken one over the culvert, which was not part of their original spec.

The whole area looks so much smarter and it is a relief to know that we now have a functioning system.

Please set up a diary date for the maintenance.

Iain Flitcroft Executive Chairman , Hertfordshire, 24th June 2013

Dear Tony,

Thank you for the professional installation service, helpful advice and explanations throughout the process at a competitive price. The team were a pleasure to have on site with a great mix of knowledge and skills. I will have no hesitation in recommending you to others.

All the best and see you this time next year for the annual service.

Clive Manser. Hertfordshire, 6th June 2013

I would just like to say that your company has achieved a fine and efficient accomplishment. I was kept informed by my daughter on proceedings and apart from a hiccup when the Honeywagon couldn’t get down the drive to empty the tank on Wednesday due to an overhanging branch and tense negotiations to get them to come back, all went swimmingly.

Everything and everyone turned up as and when they should. Everywhere has been left neat and tidy and I was informed that the gentlemen carrying out the work were very pleasant and hard working. Thank you.

I look forward to receiving the details regarding the annual service.

Mrs Derbyshire, 11th March 2012