MTM Customer Feedback

Customer comments of our recent works

Dear Tony, Helen and everyone who has been involved in doing the biodigester and soakaway work at our property. We would like to say thank you for all your hard work.

Mr and Mrs Kay, Hertfordshire 1st October 2019

Sewage Treatment Plant Installation

Thanks. I just wanted to make sure Neil had not forgotten to notify the owners (not that I thought that was likely … he and Trevor were very conscientious, and they worked non-stop and with a smile despite foul weather every day). 11 stars out of 10 for them!

John, Sherborne, Dorset 1st October 2019

Replaced Old Septic Tank with Sewage Treatment Plant to Meet 2020 Regulations

Thank you for your e-mails, re care of the unit, confirming free servicing in 2020 and the invoice.
It has all ended well …. Felt very sorry for Trevor and Neil hanging about
but they were really nice, helpful chaps and we are pleased with the work they did.

John, Colgate, West Sussex 19th September 2019

Replace Septic Tank with Sewage Treatment Plant

Your team have completed a very neat job – thank you.

David, Crewkerne, Dorset 28th July 2019

Sewage Treatment Plant


We’re very pleased with the work done. I’m so pleased we went with your company. You all went the extra mile which we really appreciated. Especially in such horrendous weather conditions. We won’t hesitate to recommend you to friends and family. Best wishes for the holiday season.

Jacqui & Alan, Frome, Somerset, 19th December 2018


I would just like to pass on my thanks to Jason and his team member (I’m sorry but I didn’t catch his name) who were both so professional that they were a credit to your business.

Claire, Edenbridge, Kent, 5th December 2018


May I say what lovely men they were; so easy to have around. Such hard workers and so nice with it. Great attention to detail – super job. Also a huge thank you for fixing the wall.

Very best wishes

Hannah, Matfield, Kent, 1st October 2018

Dear Tony,

I wanted to say how much we appreciated the hard work and professionalism of your guys Jason and Brandon. They were courteous, humorous, efficient and reliable. They also did an excellent job of tidying up when the work was completed.

Simon Pike, Hoarwithy, Herefordshire, 2nd June 2015

MTM Civils and Environmentals have just installed a 25PE Marsh Ensign Sewage Treatment Plant situated within the curtilage of our property but which also serves 5 other neighbouring cottages. This system replaces an old septic tank and soakaway which was no longer working efficiently. Although the new system has only been in operation for over a week, it seems to be working well and the whole installation process was completed in a highly professional manner.

Would we recommend MTM to others? Undoubtedly.

Nigel Clements, Templecombe, Somerset, 4th August 2014

Hi Tony,

Thanks, we are really pleased with the work overall and found Jason and Scot to be highly skilled and friendly. … In the meantime we are happy to go onto the service schedule and once again reiterate how pleased we are with the finished work that you and the team have done.

Jim and Kate, Bath, Somerset, 31st July 2014

Hi Tony,

A quick note to thank you and your team for a good job. Scott and Jason worked quickly, efficiently and made a lot of effort to minimise disruption and put everything back in good order. Please do mention to them how pleased I am with their work.

Tim Huntington and Associates Ltd, Portmore, Nr. Lymington, Hampshire, 7th July 2014

Good morning Tony,

I have to thank you and Wayne for making such a good job of the drains. I couldn’t have done without your help your help filling in the forms for Southern Water. Everything was carried out professionally and caused as little stress as possible under the circumstances. I would have no hesitation recommending MTM to anyone else.

Carol, Copthorne, West Sussex, 7th July 2014

Dear Tony,

Replacement Septic Tank Soakaway

We would like to take this opportunity of thanking Scott and Jason for their very hard work and efficiency. Their cheerfulness and attention to detail has really impressed us.
We thank you too for your very prompt response to our initial enquiry and for keeping us informed of developments.

Ian Baron, Sittingbourne, Kent, 8th November 2013


All done. Everywhere looks as good as it could do, given the wet conditions, and the guys were very helpful.

Many thanks for your help and, no doubt, we will speak again in a year’s time.

Sue, Potters Bar, Herts, 31st October 2013

Thanks Tony,

It’s been nice dealing with someone who knows what they are doing and as helpful as you’ve been. I’m sure this won’t be the last time I contact you, hopefully our next venture will be in the near future.

Gaynor, Aylesford, Kent, 25th September 2013

Hi Tony,

Just a quick email to say many thanks for the superb installation at Upper Buncton. The guys were very professional, courteous and helpful. They left site as though they had never been there and used a redundant man hole cover to repair a broken one over the culvert, which was not part of their original spec.

The whole area looks so much smarter and it is a relief to know that we now have a functioning system.

Please set up a diary date for the maintenance.

Iain Flitcroft Executive Chairman , Hertfordshire, 24th June 2013

Dear Tony,

Thank you for the professional installation service, helpful advice and explanations throughout the process at a competitive price. The team were a pleasure to have on site with a great mix of knowledge and skills. I will have no hesitation in recommending you to others.

All the best and see you this time next year for the annual service.

Clive Manser. Hertfordshire, 6th June 2013

I would just like to say that your company has achieved a fine and efficient accomplishment. I was kept informed by my daughter on proceedings and apart from a hiccup when the Honeywagon couldn’t get down the drive to empty the tank on Wednesday due to an overhanging branch and tense negotiations to get them to come back, all went swimmingly.

Everything and everyone turned up as and when they should. Everywhere has been left neat and tidy and I was informed that the gentlemen carrying out the work were very pleasant and hard working. Thank you.

I look forward to receiving the details regarding the annual service.

Mrs Derbyshire, 11th March 2012